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Shipping & Returns

Shipping Policy

At POPVERSE, we are committed to providing a seamless shopping experience for our customers. We offer reliable shipping methods and transparent packaging and costs. Our aim is to build trust and ensure customer loyalty. If you have any questions about our shipping process, feel free to contact us.
We believe in clear and straightforward communication. Therefore, we have a hassle-free return and exchange policy. If you have changed your mind about a purchase or are dissatisfied with a product, we've got you covered. Our refund and exchange policy is designed to reassure you that you can shop with confidence.
At POPVERSE, we prioritize customer satisfaction. Our goal is to create a positive shopping experience for you. If you have any queries regarding our return & exchange policy, do not hesitate to reach out to us.

Return & Exchange Policy

At PopVerse, we take pride in offering fun, affordable 3D-printed models and fidget items. Please read our policy carefully before making a purchase.​

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1. Digital Products (3D Model Files)

Due to the nature of digital products:

  • All digital downloads are non-refundable and non-exchangeable

  • Once a file has been downloaded, we cannot offer a refund, return, or exchange

  • If you experience a file corruption or download issue, contact us and we will provide a replacement file

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2. Physical Products (3D-Printed Fidgets & Models)

  • Returns Accepted Only If:

    • The item arrives damaged, defective, or incorrect

    • You notify us within 7 days of delivery

    • The item is unused and in original condition

  • Returns Not Accepted If:

    • You change your mind after purchase

    • Minor cosmetic variations occur (common with 3D printing)

    • Damage is caused by misuse, heat exposure, or normal wear and tear

3. Exchanges

  • Exchanges are offered only for defective or damaged items

  • We do not offer exchanges for colour preference or design changes

  • Replacement items will be shipped once the issue is verified

4. Refunds

  • Approved refunds will be processed to the original payment method

  • Shipping costs are non-refundable

  • Refunds are processed within 5–7 business days after approval

5. Proof Required

  • To process a return or exchange, we may ask for:

  • Clear photos or videos of the issue

  • Order number and purchase confirmation

6. Custom & Made-to-Order Items

  • Custom or personalised 3D prints are non-returnable and non-refundable

  • This includes custom sizes, colours, or modified designs

7. Safety Notice

  • Our fidgets and models are:

    • Intended for general use only

    • Not suitable for children under 3 years

    • Not designed for excessive force or mechanical stress

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